Gypsy, you don't have to put up with it, and the landlady can't ignore your complaint, as she's as responsible as the tenant for any excessive noise or nuisance. If you read through some of the other posts, you'll see that there is almost a set way of doing things to sort this. You've made a start in asking the neighbours politely a couple of times that the noise be limited, and the landlady also knows about the problem. The next thing is to start making a written record of times and dates when the sound/feel is obtrusive. (I love rock music, so I know just how much vibration is caused by a lot of bass!) Then, write a polite letter to your neighbours and, in this case, the landlady, too, putting your complaint clearly, and asking that the situation be improved. Make sure you keep a copy. As far as the landlady is concerned, you may like to point out that it is her responsibility to ensure that other residents aren't disturbed by any other residents. If the situation doesn't improve within a reasonable time, then consider contacting the Environmental Health Officer at your local council. He/she should be able to give you some advice in the first instance, and help you take action against the neighbours if necessary.

It doesn't always apply, annabie. My older daughter's current flat, and the one she previously rented, have both been ground floor places. She doesn't have any problems with the flat she has now, except that the guy who lives above is far too chatty when my daughter's trying to enjoy the peace of her garden! With her previous flat, the problem was with the state of the flat, not noise.

From the experiences of my two daughters, I'd say that the way to get a peaceful life in a rented flat depends on (and you really can't tell beforehand, unless by reputation) the landlord and/or the agency. Our older daughter had great problems with the letting agents of her first two flats. Any complaint of any sort went in one ear and out of the other, especially if it would cost their client (the landlord) time or money. They always put the landlord first. Her current flat is with an agent that put the tenants' interests equal with the landlords' and will only take on a landlord if they accept that. As a result, a couple of tenants have been evicted because of their unacceptable behaviour towards other tenants in the two blocks. I'd say, before renting a place through an agent, ALWAYS ask around and find out as much as you can about an agent before signing on. All is not necessarily as it appears.

Our younger daughter originally found her flat through an agent, but now deals directly with the landlords, who own the only two flats in the block and, in case of problems, handily run the garage next door. She's never had any noise problems of any kind.