Yes, a good result... again thanks to yourself and others on here.

I got in touch with the Council Officer just to thank him and he said that he'd told the guy he could run the jacuzzi for 10 minutes each morning and each night but he doesn't seem to have bothered.

A good point is that my neighbour and I now have a "reference point" as to what's acceptable should he decide to get a different model.  We were a bit reluctant to contact the Council initially in case he didn't find in our favour... which would have given the guy "permission" to let rip!

Thanks again all.... your being here is much appreciated!

Regards,

John.

Hi Steve,

Based on my solitary experience, I'd say your best bet would be to have another word with the neighbour and ask him what and when this "something" is that he's going to do.  Explain that, although you're asking politely, your intention is serious. Although you wouldn't want to complain officially, you'd be left with no choice if you can't come to an agreement.

Before I contacted my Council, i downloaded and printed some of these logs.  Your council may have something similar.

It was quite easy for me because it was 30 mins on, 10 mins off, 20 mins on, 20 mins off - then repeat.

I found my Council officer to be very friendly. he stayed for about an hour on each of his two visits - I guess to check that my log was truthful and to walk around "sampling" the noise in different areas.

The officer firstly gave him a friendly phone call and when it became obvious, by his second visit, that he hadn't taken any real action, the officer became more forceful and issued the letter.

I'd say you either have to live with it or bite the bullet and call the Council.

John.

Hi All,

@Mac99:  I'm in Wirral, Merseyside.  This is the department I've been dealing with.

Well, a 100% success!  About 25 days have gone by since the neighbour must have received the letter from the Council.  The jacuzzi stopped on the day he will have received the letter and it hasn't run at all since.

I don't know what his plans are and, to be honest, I don't really care because we gave him a fair chance to just run it for an hour in the morning and an hour in the evening plus whenever he wanted to use it.  As he didn't attempt to fit in, he's the one who's lost out.

Thanks for the support on this board. It's been a big help. "A problem shared is a problem halved" and all that!

Cheers to all,

John.

Hi, just found this chain when looking for info to help me decide how best to deal with our neighbours who have just purchased themselves a new inflatable hot tub/jacuzzi. The low gurgling noise described in this chain doesnt bother me, but when they use it, it sounds like a very noisy hoover/garden blower, which they have on for one- two hours at a time in the middle of the day. I am not looking to be a kill joy, but it has caused us to go inside as the loud noise really jars the brain - if you get my meaning. I have spoken to my neighbour who is the type of person who says he will do something, but then not bother. I dont want to fall out with them, but feel that they are having fun at our expense - any suggestions gratefully recieved.

Hi All,

Another update...

Although he's been sticking to the night time "curfew" (with one or two exceptions), he doesn't seem to have made any contact with the manufacturers as requested by the Council's officer.

The officer called around again today (at my request) and satisfied himself that the noise was still unacceptable so he's going to issue him with an official noise abatement notice, which he should receive by the end of this week.

I understand that he has 21 days in which to appeal though I'm not sure if he can carry on regardless during the 21 days while he decides whether or not to appeal.

But, a big move forward, I think.

John.

Hi Compost,

Thanks for the link.  Now that my neighbour and I have both put it in the hands of the Council, we'll have to give things a reasonable time to see how they go.

I have tried to give the noisy neighbour the benefit because, as you say, he has at least tried.  The problem is that his DIY attempts haven't worked and he's reluctant to accept that he needs professional experts to look at the problem....  I'm sure that he could at least get free quotations even if they turned out to be too expensive. Probably, from his perspective, calling in experts would be tantamount to acknowledging that he has a problem.

At least now that my neighbour and I are getting a decent night's sleep, we can tackle the problem with clearer heads and the daytime noise is (slightly) more tolerable!

John.

Hi John,

I'm not on commission (honest Guv') but I've found a business that provide solutions to industry for low frequency boiler drone noise, at reasonable prices.

http://www.advanced-noise-solutions.co. … sance.html

I'm glad that you are getting somewhere with the neighbour, it seems you're halfway there and, to be honest to him, it sounds like he's at least trying.

Well done

Compost

Hi Mac,

Thanks for the info about night times.  I'm half-hoping he breaches the  night time curfew because the council may then be more inclined to come down a bit heavier.

While the weather's turned bad, the garden isn't such a big issue and it would probably be hard to say the noise is a problem until we can actually get out and use the garden again.

John.

Mac99, yes, the more research I do the more I realize it's a difficult sound to block. That, obviously, is his problem, not mine.

Just an update on the progress so far....

I contacted the local Council and they sent someone round to listen.  They agreed that it was unacceptable at night and have contacted the noisy neighbour to that effect.  He has agreed to turn it off at night - I suspect this will be if he remembers or if he doesn't stay away at his girl friend's for half, or all, of the night.  I think he's likely to think that fitting a time switch would be more trouble than he's prepared to go to.

He's also been told to contact the manufacturer of the jacuzzi to find out how frequently it needs to run during the daytime.  The council officer didn't feel there was a particularly strong case for the annoyance in the garden (for the purposes of the Noise Nuisance Act) so felt that was as far as he could go.  As a downside of it being off at night, the first daytime cycle is obviously taking quite a bit longer.

If, after a couple of weeks, I see no change during the daytime, I'll be contacting the council again to ask them to confirm whether he has in fact been in touch with the manufacturer. I'll then decide which way to progress it from there.

John.

Thanks for the helpful replies.

On the same day as my first post, the noisy neighbour has in fact had a box fitted round the pump but it hasn't made all that much difference. But he is, at least, trying.  My neighbour who is suffering far more than I seems to be having reasonable "discussions" with him at the moment although they are very reluctant to contact EH because, apparently, they would then be legally required to notify potential buyers should they wish to move.

I will keep you informed of any developments... my apologies in advance if there's a bit of a gap while we see how things progress..

Thanks again,
John.

John,

Firstly, welcome to the site and I'm sorry that you have to be here in the first place.

I can't offer you any professional advice, but all I can suggest is that tick some boxes and you and your other suffering neighbour write a joint letter (keep a copy) and deliver it to the noisy neighbour in question.  In the letter explain how it's affecting you, your health (if the case), sleep, family life and enjoyment of your own property etc.  Keep it polite and professional, and simply ask them if they could please reduce the noise.

Allow a short period of time, if it hasn't been resolved then either write a second letter or you should approach EH, or I suggest the other suffering neighbour as she seems to be closer.  As the noise is 24 hours a day, it shouldn't be too difficult to prove the source of the noise and without a doubt, EH should find in your favour.  You and your suffering neighbour need to make it clear that it's affecting you, and more importantly, that it's stopping you enjoying your own property.

They'll likely ask you to keep a log, 24 hour droning noise should be fairly easy to scribble each day, and come to witness it themselves after a couple of weeks when they've seen the log.  The source of the noise seems actionable, i.e. it can easily be turned off, and your health is more important than a jacuzzi.

All in all, you and your neighbour should not have to suffer this noise and you've every right to stop the noise, but the motions of informing the noisy neighbour and giving them a chance must be gone through first.

Good luck, please let us know how you get on.

Compost

PS - There's a poster on here by the name of Mac, he's very good and knowledgeable about the subject so hopefully he'll reply with more professional advice.